Answers
to Frequently Asked Questions | Answers
to Frequently Asked Questions |
There are 12 libraries in the Maricopa
Community College District:
Chandler/Gilbert CC, Estrella Mountain CC, Gateway CC, Glendale CC, Mesa CC,
Mesa Red Mount CC, Paradise Valley CC, Phoenix College, Rio Salado College,
Scottsdale CC, South Mountain CC, and District Office Library Technical Services.
The MCCCD Library Catalog includes holdings for all the above libraries. You
may request available material to be sent from any of the libraries to your
campus library.
Interlibrary Loan (ILL) provides
access to materials not available through the MCCCD libraries.
Before placing a request, check MCCCD Library Catalog for books
or MCCCD Online Databases for access to full text articles.
If the material is not available at the MCCCD libraries or Databases, the
material may be requested using ILL.
An Intra-District Loan (IDL) may
be placed on available material within the MCCCD libraries. When item is located
in the MCCCD Library Catalog, click "Request Item"
button at the right of screen above "Copy/Holding Information".
Enter your "Borrower Barcode" (13 digit number) at the prompt and
click "Login" button. At "Request Confirmation" screen,
select a location to pick up the material.
ILL requests
must be submitted via logon to your ILL account. Every patron must create
a personal profile on ILL.
A username and password are required.
The account will be authenticated by ILL staff. Once you create your ILL account and it has
been authenticated by staff you will be qualified to use interlibrary loan
services.
Your username and password allows us to give you secure access to information about your ILL requests. You will also be able to edit your personal information such as your address, phone number, and password.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. (Your username may not be reset, choose something you will remember.) Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
In the event that you forget your password, please contact Interlibrary Loan staff at the library you frequent most. We can then reset your password allowing you access to ILL. Please change the password once you logon to ILL.
The library will request material first from lending libraries that do not
charge. If there is a lending fee you will be notified to verify if you are
willing to pay the fee.
How do I place a request?
Login to ILL. At the ILL Main Menu requests may be made by clicking FirstSearch
WorldCat (for books) or FirstSearch Databases (for articles). You may search
for material, and if found, place the order yourself. If material is not found
in FirstSearch WorldCat or FirstSearch Databases, or if you prefer library
staff to search and request for the material, click on the Request Photocopy,
Request a Book, or Request Other (Free Text) buttons.
FirstSearch WorldCat is a worldwide union catalog created and maintained collectively by more than 9,000 member institutions. With millions of online records built from the bibliographic and ownership information of contributing libraries, it is the largest and most comprehensive database of its kind.
Using your ILL account, you may access FirstSearch WorldCat to search for
and request material through Interlibrary Loan.
FirstSearch is an online service that gives users access to a rich collection of reference databases. FirstSearch Databases, also provides access to full-text articles.
Using your ILL account, you may access FirstSearch Databases to search for
and request articles through Interlibrary Loan.
Almost any type of research material may be requested through Interlibrary
Loan. The following types of material are frequently obtained via ILL:
Books and
monographs
Pamphlets
Journal articles
Maps and atlases
Microfilm/Microfiche
Newspapers (on film)
Musical scores
Dissertations and theses (with some restrictions)
Government documents
Genealogical materials
Proceedings and reports
Patents
The following types of materials are generally not loaned via interlibrary loan:
Class textbooks will not be requested
Bound periodicals/magazines
Slides
VHS, DVD, CD, Audiotapes (only a limited number of libraries will lend)
Books and/or binders with multiple parts or items
Unpublished manuscripts
Rare and expensive items
Special collection items (with some exceptions)
Archival materials
Most libraries will not loan recently published books. For popular items please use your local public library. For academic works there may be a waiting period of up to six months.Back to Top
Depending
upon the availability of requested items, the time required to obtain materials from another library or vendor is from
ten to fourteen days. In some cases the wait may be longer.
Books
are usually available to the patron for a period of two to three weeks.
Some items may be renewed. Due dates and other conditions are printed on
the ILL book label. Books should be returned to the Circulation Desk. Do not return in book drop.
Notification will be made by the specified method you chose when creating your ILL account (e.g. phone, mail, or email). Notification is generated whenever a requested item has been received at Interlibrary Loan.
Some
items may be renewed for an additional one to two weeks. Contact your library
ILL staff to request a renewal. The renewal request has to be placed prior
to the current due date. If renewal is denied, you will be notified.
What if I am a distance education student? Distance
education students are eligible for photocopy interlibrary loan services.
Articles will be mailed to the address entered on your ILL account. You need a Web browser that can
handle forms, tables, and, preferably, one that can handle frames. *We
recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet
Explorer version 3.0 or greater. Yes. Web browser's cache information
and create a history file on the local workstation. This allows a subsequent
user of the workstation to access the system under your name using the browser's
Back button to recall a page from the cache, or by finding a page with your
personal information in the browser's history file. If you are concerned about
the security of your interlibrary loan requests, you can take the following
steps: System Problems, InterLibrary
Loan Questions, or Technical Support Questions: please contact the Interlibrary
Loan Department at the library you frequent most.
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Overdue fines and charges for lost material are determined
by the lending institution.
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Every few months older ILL book requests will be purged. Our policy is to
keep photocopy requests online for several years in order to comply with
record keeping requirements of the copyright law.Back to Top
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What Web browser should I use? *
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Is security a problem if I use
a public workstation?
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Who do I contact if I have problems
with or questions about ILL?
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